Since graduating from the University of Bradford, I've built a career focused on delivering software solutions in the technology sector. I started my career in technical Service Desk roles, where I developed strong troubleshooting skills, managed high-velocity workloads and learned first-hand how to align technical performance with an excellent end-user experience.
I transitioned into Product Management at Reapit. I spent five years owning the development and roadmap delivery for Reapit's award winning CRM, managing development for a number of high profile strategic initiatives.
Currently, my focus is on product and application modernisation. I specialise in breaking down complex legacy systems and transforming them into scalable modern solutions with a strong focus on user experience. I am a strong advocate for transparency across the development lifecycle, ensuring that technical teams and stakeholders work towards the same goals, delivering products that meet user needs.
Drafting Stories
Standardising tickets, user stories and acceptance criteria with clear, consistent structures across squads.
Interactive Prototyping
Building quick UI mockups and lightweight web prototypes to validate feature ideas with stakeholders before development starts.
Feed & Payload Validation
Using tooling to parse logs, feeds and portal payloads to compare against portal specifications, ensuring outbound feed files match external schemas and identify issues early.
SQL & Pipeline Debugging
Writing, optimising and verifying SQL queries for data analysis, research and troubleshooting issues.
Connected Workflows
Connecting Jira and Confluence MCPs to put together status decks, project pages and clear documentation for stakeholders.
Leading cross-team initiatives to decouple legacy systems into scalable, modern solutions, now working to modernise old services.
- Cross-Squad Initiative Ownership: Directing strategic modernisation streams that span multiple product domains, collaborating with peer Product Owners and engineering leads to align roadmaps, resolve cross-team dependencies and schedule delivery across separate squads.
- Security Service: Leading the delivery of a shared security and permissions service to be reused across all Reapit products, defining scoped access and field-level permissions for key entities.
- Portal Upload Gateway: Leading the project to replace a legacy desktop property upload tool with a modern, secure portal gateway, managing property feeds to major portals such as Rightmove, Zoopla and OnTheMarket.
- Portal Lead Ingestion Platform: Managing the product replacement for portal lead ingestion, handling high-volume lead processing from Rightmove, Zoopla, OnTheMarket and various other portals into modern APIs.
- Enterprise Search Service: Working with engineering squads to roll out an OpenSearch service across Reapit products, ensuring fast searching and consistent UI components.
- Upfront Configuration: Driving product discovery and documentation to replace legacy configuration and admin tools, creating a dedicated configuration service that handles organisation setup, database routing and secure credential handling.
- Stakeholder Transparency & Cross-Team Alignment: Collaborating closely with developers, QA, DevOps, architecture, other Product Owners and senior leadership to unblock work, remove dependencies and keep roadmap delivery transparent.
Five years owning the development and roadmap delivery for Reapit's award-winning CRM, managing development for a number of high profile strategic initiatives.
- Cross-Squad Delivery: Managed delivery across 4 agile squads (15 developers, 9 QA) covering both the core CRM platform and the Public API, coordinating dependencies and sprint priorities across teams.
- CRM Roadmap Delivery: Owned development and release planning for Reapit's award-winning CRM, supporting £20M+ in revenue and over 10,000 daily users across major agency networks, including Savills, LSL and Leaders Romans Group.
- Backlog Management: Managed product and bug backlogs, including bug triage, using AI to accelerate ticket logging and discovery and to produce early mockups that verify solutions.
- Delivery Support: Supported delivery and deployment of new features, delivered Sprint Reviews alongside the Development Team and hosted ceremonies such as Refinement and Sprint Retrospectives.
- Monitoring & Documentation: Used Sentry and MixPanel to understand user behaviour and spot developing issues, and worked with Technical Authors, using AI workflows, to document new and existing functionality.
Built a technical background through technical service desk and analysis roles, developing strong troubleshooting skills and systems analysis.
- Product Analyst (Oct 2019 to Dec 2020): Investigated complex platform escalations, gathered business and technical requirements, and scoped improvements and bug fixes for development.
- Senior Application Support Analyst (Oct 2017 to Oct 2019): Served as senior technical escalation point, diagnosing complex database issues using SQL and supporting enterprise agency clients.
- Service Assurance Technical Lead (Jun 2015 to Sep 2017): Identified common trends and provided solutions alongside the Service Assurance Manager, led a small team to reduce ticket numbers, and acted as an escalation point for the Second Line team.
- Third Line Team Leader (Apr 2014 to Jun 2015): Managed the Third Line support team and its workload, and knowledge transfer to the Second Line team. Earlier Third Line Support Analyst and Support Analyst roles (Oct 2011 to Mar 2014) resolved escalated issues, authorised database scripts and documented bugs for development.